Get in touch with us
Use the following contacts to

Get in touch with us

If you are already our client, please contact us from support system in personal account. Our support team works around the clock and has a response speed of 2 minutes. See the regulations of work below.
Depending on your question, send emails to the addresses below Отдел продаж:
Technical support:
Abuses/complaints (spam, viruses etc):
And also any other questions:
We will be happy to provide consultations by phone.
(Ukrainian and Russian only)
XServer office
You can visit our office, which is located at:
Kharkiv city, 42-А Tobolska street
Work schedule: 10:00 - 18:00, Mon - Fri (local time)
What are the issues and how long we solve

Regulations of work

Monday – Friday

09:00 - 19:00 *

During this time, a response to a request through the support system will be from 2 minutes to 2 hours depending on the urgency of the request (issues related to server operation are resolved in the first place as soon as possible). Also during this time, assistance is provided in basic administration, financial and any other issues are resolved.

Any other days

19:00 - 09:00 *

At this time, first of all, problems with the functioning of the network connection and power supply are resolved. Where possible, assistance is provided to resolve problems with the customer's equipment.

Important information

The customer should contact the technical support service from the email addresses, linked to the customer's account, or through the support system at (authorization required).

To perform certain actions, the support employee has the right to request from the customer the password with root/Administrator privileges level. No support provided on programming, script maintenance, as well as other similar issues not related to the operation of our services.

Do you have any questions?

We advise you to see the frequently asked questions and answers,
we are sure that you will find answers to most of your questions there.